Refund policy

 

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you can initiate a return directly from your order confirmation page or account. You may also contact us at [your contact email].

Once we receive your returned items, we will issue a full refund to your original payment method within 14 days. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exceptions to the right of withdrawal (where permitted by law) may include:

  • Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery (e.g., personal care products)
  • Goods that have been mixed inseparably with other items after delivery

All other customers

We handle returns and issues on a case-by-case basis. If you experience a problem with your order, please contact us and we'll make it right.

This policy does not affect your statutory rights.